33mwm Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how 33mwm ("we", "us", or "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("Players" or "you") who register with or use the 33mwm platform at https://33mwm.club. This Policy applies to all personal data processed in connection with your use of the Platform, regardless of the device or method used to access it.

By registering with or using 33mwm, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not consent to this Policy, you must not register with or use the Platform. This Policy is incorporated by reference into the 33mwm Terms and Conditions and should be read alongside them.

33mwm collects personal data in three principal ways: data you provide directly during registration and use of the Platform; data generated automatically as a result of your interaction with the Platform; and data received from third-party payment service providers where necessary to process your transactions.

Data You Provide Directly

When you register for a 33mwm account, you provide your name, mobile phone number, date of birth, and a password. If you subsequently contact our support team or submit a KYC identity verification request, you may also provide a copy of your national identity document, passport, or other government-issued identification. All data you provide directly is stored securely on encrypted servers.

Automatically Collected Data

When you access and use 33mwm, the Platform automatically collects certain technical and behavioural data. This includes your device type and model, operating system version, mobile browser type and version, IP address (used to determine approximate geographic location and for fraud prevention), session timestamps, pages and game screens accessed, bet amounts placed, and game outcomes. This data is used to maintain platform security, improve user experience, and comply with our responsible gaming obligations.

Summary of Data Categories Collected

The following table summarises the principal categories of personal data we collect, the source of that data, and our primary purpose for collecting it:

33mwm uses personal data only for the purposes for which it was collected and for closely related compatible purposes. The primary purposes for which 33mwm processes your personal data are:

• To create and manage your 33mwm player account, verify your identity and age, and provide you with access to the Platform's games, betting markets, and promotional offers.
• To process your deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records for your account.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other forms of prohibited conduct on the Platform, and to share relevant information with payment processors and law enforcement where required by law.
• To comply with our responsible gaming obligations, including monitoring gaming behaviour to identify patterns indicative of problem gambling and administering self-exclusion, deposit limit, and session time-out tools.
• To provide customer support, respond to enquiries and complaints, and communicate with you about your account status, security alerts, and material changes to the Platform's terms or policies.
• To maintain, improve, and optimise the Platform's technical performance, including diagnosing and resolving technical faults, analysing usage patterns, and testing new features.

33mwm does not use your personal data for unsolicited direct marketing without your explicit consent. If you have previously consented to receive promotional communications and wish to withdraw that consent, you may do so at any time by contacting our support team.

33mwm processes personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: processing required to perform the contract between 33mwm and the Player, including account creation, payment processing, and game access.
• Legal obligation: processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, KYC identity verification requirements, and responsible gaming obligations.
• Legitimate interests: processing required for fraud prevention, platform security, and technical improvement of the Platform, where these interests are not overridden by the Player's fundamental rights and freedoms.
• Consent: where 33mwm relies on your freely given, specific, informed, and unambiguous consent as the legal basis for processing — for example, for sending you promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

33mwm does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described in this section, and only to the extent strictly necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, 33mwm interacts with the official APIs of your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). The transaction reference, amount, and account-level identifiers necessary to complete the transaction are shared with the relevant payment provider. Your wallet PIN and full payment credentials are never handled by 33mwm — they are entered directly into the payment provider's own secure interface.

Law Enforcement and Regulatory Authorities

33mwm may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, by a valid court order, or where disclosure is necessary to prevent or detect a crime, including fraud and money laundering. 33mwm will only disclose the minimum data necessary to satisfy the legal obligation and will, where permitted, notify the affected Player of any such disclosure.

Technology and Service Providers

33mwm works with a small number of trusted technology partners who provide services essential to operating the Platform, such as cloud hosting infrastructure, fraud detection systems, and game content delivery. These partners act as data processors on behalf of 33mwm and are contractually bound to process personal data only on 33mwm's documented instructions, to implement appropriate technical and organisational security measures, and not to sub-process or further share data without prior written authorisation from 33mwm.

33mwm uses cookies and similar session-state technologies on the Platform. A cookie is a small text file placed on your device by the Platform when you visit it. 33mwm uses only the following categories of cookies:

• Strictly necessary cookies: session cookies required to maintain your logged-in state, to remember your language preference, and to protect the Platform against cross-site request forgery (CSRF) attacks. These cookies are deleted when you close your browser session or log out of your account. They cannot be disabled without preventing core Platform functionality from working.
• Security and fraud-prevention cookies: short-lived cookies that assign a pseudonymous session identifier to your device for the duration of your visit, used by our fraud detection systems to identify and flag anomalous account activity patterns in real time.
• Performance cookies (optional): if you consent, 33mwm may set anonymised performance cookies to help us understand how Players navigate the Platform so that we can identify and fix usability problems. These cookies do not contain or transmit personally identifiable information.

33mwm does not use third-party advertising cookies, tracking pixels, social media widgets, or any other technology designed to build a profile of your browsing behaviour across websites other than 33mwm for marketing purposes. You may configure your mobile browser to block or delete cookies at any time; however, blocking strictly necessary cookies will prevent you from logging into your account.

33mwm retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable legal or regulatory obligations. Account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations. Technical log data (IP addresses, session logs) is retained for a maximum of 12 months from the date of collection, after which it is automatically deleted or anonymised.

When the applicable retention period expires, 33mwm will securely delete or irreversibly anonymise the personal data concerned. Where a Player requests deletion of their data before the end of the retention period, 33mwm will delete all data not subject to a legal obligation to retain, and will suppress (restrict processing of) any data that must be retained solely to satisfy a legal obligation.

As a player whose personal data is processed by 33mwm, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 12.

• Right of access: you have the right to request a copy of all personal data 33mwm holds about you, together with information about how that data is being used, where it came from, and with whom it has been shared.
• Right to rectification: you have the right to require 33mwm to correct any inaccurate personal data we hold about you, and to complete any incomplete personal data, without undue delay.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing is based, or where the data has been unlawfully processed. This right is subject to any legal obligation 33mwm has to retain the data.
• Right to restriction of processing: you have the right to request that 33mwm restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to object: you have the right to object to 33mwm processing your personal data where processing is based on legitimate interests, including profiling based on those interests. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

33mwm will respond to all privacy rights requests within 30 days of receipt. Where a request is complex or 33mwm receives a high volume of requests, this period may be extended by up to a further 60 days, in which case 33mwm will notify you of the extension and the reasons for it within the initial 30-day period.

33mwm implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL (TLS) encryption for all data in transit between your device and our servers; encryption of sensitive data fields (including passwords, which are stored as salted hashes and never in plain text) at rest; strict access controls limiting server and database access to authorised personnel only; regular security assessments and penetration testing; and an incident response process to identify, contain, and notify affected Players of any data breach in a timely manner.

Despite the security measures described above, no data transmission over the internet or data storage system can be guaranteed as 100% secure. If you have reason to believe that your 33mwm account credentials have been compromised, you must contact our support team immediately so that appropriate protective action can be taken.

33mwm is strictly for adults aged 21 and above. The Platform does not knowingly collect personal data from individuals under the age of 21. If 33mwm becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and believe that a person under your care has registered with 33mwm, please contact our support team immediately at [email protected] so that we can take appropriate action.

33mwm may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When we make a material change to this Policy, we will update the "Last updated" date at the top of this page and, where the change materially affects your rights, will endeavour to notify you via the contact details registered to your account. Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or have a concern about how 33mwm handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 30 days Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]